Data Collection
We collect personal information only when you submit a contact form, send a trip request, add services to My Trip, or contact us directly.
The information we may collect includes:
- Full name
- Email address
- Phone number or WhatsApp number
- Travel date
- Number of adults and children
- Selected tour, cruise, hotel, transfer, or package
- Pickup and drop-off details
- Special requests or other information you choose to provide
For some confirmed services, we may also request passport details, dates of birth, nationalities, or other passenger information required for hotel registration, cruise procedures, permits, or local regulations.
How We Use Your Data
We use your information only to:
- Respond to your enquiry or trip request
- Check availability and confirm prices
- Arrange tours, cruises, accommodation, transfers, and related services
- Contact you about your booking or travel arrangements
- Provide customer support before, during, and after your trip
- Meet legal or operational requirements related to the booked service
Submitting a request through our website does not create an automatic booking and does not involve online payment. Payment instructions are provided separately after availability and arrangements have been confirmed.
Data Processing
Requests submitted through the website are sent to our authorised communication systems and handled by the Hai Phong Tours team.
Our primary contact email is: sales@haiphongtours.com
We may also communicate with you through WhatsApp, phone, or other contact methods you provide.
Data Storage
We retain your information only for as long as reasonably necessary to:
- Arrange and manage your trip
- Provide customer support
- Maintain booking and accounting records
- Resolve enquiries, complaints, or disputes
- Comply with applicable legal requirements
We take reasonable measures to protect personal information from unauthorised access, loss, misuse, or disclosure.
Sharing Your Data
We do not sell or rent your personal information.
When necessary to provide a requested service, relevant information may be shared with trusted service providers, such as:
- Hotels and cruise operators
- Transport providers and drivers
- Tour guides and local operators
- Payment and invoicing providers
- Government or port authorities when required by law or local procedures
Only the information necessary to arrange or operate your service will be shared.
Cookies
Our website may use cookies and similar technologies to remember your preferences, improve website performance, maintain selected items in My Trip, and provide a better browsing and search experience.
Some cookies may remain on your device for a limited period, while others may remain until they expire or are deleted through your browser settings.
You can disable or delete cookies through your browser. However, some website functions may not work correctly without them.
Third-Party Services
Our website may use third-party services for analytics, maps, videos, live chat, security, forms, or other website functions.
These providers may process technical information such as your IP address, browser type, device information, or website activity in accordance with their own privacy policies.
Your Rights
You may contact us to request access to, correction of, or deletion of personal information held by Hai Phong Tours, subject to any legal or operational requirement that requires us to retain it.
For privacy-related enquiries, please contact: sales@haiphongtours.com