Terms and Conditions

  • All cancellations/Modification must be received in writing, sent to us via email sales@haiphongtours.com or Zalo // Whatsapp: +84975200357 // Kakao Talk ID: haiphongtours
  • Please include confirmation number in your writing

The following Terms and Conditions applied to customer who has Hai Phong Tours‘ confirmation number:

Cancellation or modification by you

Regular cases

  • Changes Greater than or equal to 7 days to departure date: 100% refunded
  • Changes Less than 7 days to departure date: 100% of tour price forfeited

Day tours

  • Changes made before 5pm (GMT+7), the day before compared to the departure date: 100% refunded
  • Changes made After 5pm (GMT+7), the day before compared to the departure date: 100% of tour price forfeited

Overnight cruise tours

  • Follow the terms and conditions of cruiseline that you go with

Cancellation by us

  • We reserve the right to cancel your booking under some unavoidable circumstances like: weather, wars, civil strife, industrial disputes, natural disasters, terrorism, or order from the Local Authority.
  • If we cancel your booking before departing, you can either get a full refund or change departure date.
  • In case we have to cancel your trip after departing, we will charge used services only.
  • In the event that a cruise tour has to return to port while the tour is underway due to monsoon, typhoon, we will refund what the cruise line refunds.

Delay & No Show

Following to agreement, we will pick you up at meeting point(s). Depends on which tour, pick up time will be confirmed in each confirmation emails or chat.  We will try our best to present on time. In case our tour guide can not find you at meeting point, he/she will come back after around 10-15 minutes. We consider this “DELAY”. After 15 minutes, if our guide still can not find you at meeting point, we will consider “NO SHOW”.

We will sadly to do fully charged in case of NO SHOW.

  • The pick up in Haiphong usually +/- 5-10 minutes different
  • The pick up in Hanoi maybe +/- 10-40 minutes different

Luggage Store & Carry

  • Each adult should bring maximum 01 suitcase and 1 hand-bag. (Extra luggage should be informed to our saleman in advance. If we have no more room for the extra luggage, please kindly pay for the addition as you go).
  • During your trip, luggage can be left in our car, van, coach or onboard (up to you). We have no responsibility for any valuable things.

Special Terms and Conditions

If you feel it’s hard to follow our Terms and Conditions, please chat with us to find out the solution and have custom Terms and Conditions. We always wanted to fit your all demands and make your trip memorable.

Happy Travel!
Hai Phong Tours team

How useful was this?

Click on a star to rate it!

Average rating / 5. Vote count:

No votes so far! Be the first to rate this.

As you found this useful...

Please share this to the world!